Shipping and Returns
So your order arrives and it's not quite what you expected, no problem at all, just send it back in unused condition within 14 days for full refund.
If you receive an item that's faulty upon delivery then we'll make things even easier by sending you a pre-paid label so you can send it back and get a new one as quickly as possible.
If you have any other returns of fault issues just drop us an email to firstname.lastname@example.org and we'll sort it out for you, we're a friendly bunch and we like to look after our customers.
Most orders are packed and out the door within 24 working hours. This is the standard we have set ourselves and we try to achieve this wherever possible
We use Royal mail and a variety of courier services. Most orders do arrive the next day but we also offer a next day guaranteed service with interlink express. This costs £6.95 and will provide you with a tracking number and delivery time slot. UK postage is free for standard orders over £40, we do offer a priority 1st class service for £3.99 too which will ensure 1st class royal mail delivery and priority despatch. Order values less than £40 are charged at a very reasonable 3.50.